Find out how to fix any problems you might be having with BT Parental. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. 168. BT Virus Protect works on compatible PC/MACs. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Compatible line required otherwise £49. Other notable elements are the Hub 4’s integrated parental controls, which allow you to cut off any device from your network at set times (such as children’s. After that, click onManage services. I have read of similar issues posted in this Com. Manage everything from location tracking to. 3. The default PIN is 1234. Each time you turn it off, you'll need to verify your age again by entering credit card details. How to switch on parental control on Apple TV. I'm sorry you haven't been able to set up the Parental Controls. I am trying to override a blocked site but BT. BT BT include parental controls within their broadband package. Go to solution. Logged back in and it's still deleted. I have a BT Home Hub 5a running OpenWRT 19. I tried setting as an allowed URL, but that didn't resolve. Web Protect. g. Protects all devices (computers, laptops, tablets, iPads, mobile devices. I assumed the problem would dissappear when I returned home and was using my own (Talk Talk) ISP. This is a nuisance as I use LinkedIn a lot for work and I cannot do what I need to do from phone/iPad. It's really easy to set up BT Web Protect. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. Welcome to the community! EE provides all Home Broadband users with a subscription to Norton Family. We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. This Mini Hub’s yours to keep Keep it somewhere safe. 30. Month 4 from £32. Click on Plans and device. You have had too many unsuccessful attempts to login. You will be activated with the 'light' filter setting. Open a new web browser. My parental controls do not work. BT broadband. There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. Non worked and the advisor raised a report promising a solution within 72 hours. Parental controls can support you in your efforts to keep your kids' internet experiences safe, fun, and productive. Includes a BT Home Hub (unless BT has already provided you with one). . Go to the WiFi Controls dashboard. Linksys Atlas Pro 6 Velop Dual Band Whole Home Mesh WiFi 6 System (AX5400) - WiFi Router, Extender, Booster with up to 8100 sq ft / 750 sqm Coverage, 4x Faster Speed for 90+ Devices - 3 Pack. Please try after 15 minutes. Time to put it to the test. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. You can change it to off (or medium or strict) It comes set to medium so some websites are not available. Unfortunately there is no way of setting it up those controls on a Business Hub. Scroll to Parental Controls. BT Smart Talk Want to save money on expensive calls from your mobile? BT Cloud Watch the video to get quick tips on how to manage parental controls on BT Broadband. I have spoken to BT helpline several times and they keep asking me to switch the hub on and off and insist they are active . The parental controls have not worked since it was connected. Remember that parental control settings are only one part of online safety. I have had other routers in the past that allow me to do this but HH5 does. If it still does not disable, and you have also disabled BT Protect, if it was active, then I would take up @RobbieMac offer of help. If you’ve lost the password. Getting your T8 set up at first use. You can change it at any time. . Configure your home hub to not do DHCP on your network anymore. 1 254, as BT chap suggested). Then select Modem Mode > Enable Modem Mode > Apply Changes. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. BT Home Hub 4: Features. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Includes a BT Home Hub (unless BT has already provided you with one). . So far there’s no major reason to upgrade to the Home Hub 5. To find out how to use it,. Sites are categorised according to the primary purpose of the site, not each of the individual pages. TVS. @nathanrt thanks for posting and welcome to the community, to manage the access controls you need to follow these steps in the MyBT app. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. I The hub manager settings and MYBT settings are all correct and the settings do not work. Norton Family. See how to set up BT Parental Controls and which sites to block. Re: How to Disable BT Wi-fi on my Home Hub. Children's experiences online are unique and constantly changing. For more information, please visit this page. 3. The process is simple and when the internet is accessed for the first time the account holder needs to decide if they wish to filter their internet at a. Take control of 3. Works when using your BT ID on UK BT Wi-fi hotspots. How do you access the BT Smart Hub Manager? BT Smart Hub Manager. . BT Parental Controls can help limit the potentially harmful content that your children watch online. this Black Friday. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Pay nothing until Spring 2024. I spent 3 hours with a BT advisor trying different solutions 5 days ago. Linksys Atlas Pro 6 Velop Dual Band Whole Home Mesh WiFi 6 System (AX5400) - WiFi Router, Extender, Booster with up to 8100 sq ft / 750 sqm Coverage, 4x Faster Speed for 90+ Devices - 3 Pack. Network IP on Macbook now shown as 192. Shortly after (could be minutes or hours) the control set-up have no impact and another device stops working. Here’s how you can set up a passkey for all purchases. Here are some answers to help you. The parental controls set for your Broadband Backup may be different to those on your normal hub. I moved into my new home on the 15th July and had my broadband (FTTP) connected up on the 26th July. Once you save the change it can take up to half an hour for BT connect to your. I have a brand new Smart Hub2 received this month after moving house. I can’t give you written evidence, but I can assure you that turning off the Parental Controls works, it did for our household. Time to put it to the test. BT sent me a new hub to attempt to resolve this. BT Home Hub Parental Controls causing Script Errors. Re: Parental Controls. BT Parental Controls allow you to restrict certain types of websites on. Values are below, however, its not working and access is NOT restricted. You can use it to totally protect anyone in your home, or lower. They worked fine until we moved house and were provided with a new hub. Page 1 We’ve set light parental controls You can change these by logging in to Hold the power button down for ten Just reset your Mini. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. So initially i had a BT hub 2 and two discs which were working without issue, absolutely flawlessly out of the box - apart from parental controls were not working. 254 into the address bar. I am trying to override a blocked site but BT. Re: Parental Controls - Time restrictions. BT Parental Controls. Parental Controls not working My wife and I have successfully used the BT App to control the internet access for our teenage son, especially at night. You can change it at any time. Then click on Configure. I have setup the parental control using the firewall rule, with time restrictions. All you need to know about your BT Business Smart Hub. BT Parental Controls. If your router has a different parental controls interface, please refer to How to configure Parental Controls on the Wi-Fi Routers (case 1)? For example, I want to keep my kids away from dangerous websites like gamble or porn sites, restrict internet access to 2 hours every day and block internet access during bedtime (10 PM to 7 AM). By using Broadband Backup, your BT Mobile parental controls will apply. Select Control wi-fi access for your devices to manage your screen time online . - talk to your family with two-way audio. I am considering moving to BT Infinity (from EE). BT Home Hub 4 3732 Hub 4-A ADSL Guide BB 5 [2]. A couple of days ago I was suddenly unable to access LinkedIn from any wifi enabled device from home, and from any browser. Updates software etc but still get asked for pin only happens on subscripton channels. Its not possible to do that on the Smart Hub 2, you would need to use a different router which supports a MAC address "whitelist", so only approved MAC addresses can connect. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. I'll send you a private message so you can get in touch. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. 4. Really happy. BT Home Hub 3, Hub 4 and Hub 5. 168. Parental Controls set-up tutorial for BT Internet ConnectionsHi I am having to reboot my home hub regualrly (on the advice of a BT team member on their helpline). BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. They worked fine until we moved house and were provided with a new hub. Use your parental control PIN to control access to programmes with an age rating. My only criticism is the 5G signal gets weaker about 12 to 15 feet away which is the nature of the beast. To find out how to use it, just click on the dropdown for your Hub. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. Even when only one device has a control set, it randomly changes to another. ) 1 ACCEPTED SOLUTION. Alternatively, you can access the Accounts Settings menu by opening the Start menu, typing "account," and selecting the "Manage Your Account" option. YouView from BT; TNT Sports on TV, Online. To check if your Content Controls are active at any time, just repeat steps 1-5. As you cannot alter the DNS settings on the home hub, its not really practical for most users. We know that children, particularly. - see in the dark – the app comes with night vision. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. 85. Activation will take place automatically and households are automatically. BT Virus Protect works on compatible PC/MACs. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. Parental controls for Apple, Android and other devices. If controls are on (with light settings) i still cannot access gaming or social media sites unless I add them to the allowed list. 99 connection charge may apply. Hi, I set parental controls on my homehub to stop my teenage children being online all night, however, my son has discovered that if he simply sneaks downstairs and resets the hub, then all the controls are removed and the password is reset. The BT parental controls are applied at the network level and not the Hub, if the filters aren't working there may be an issue on our side and I'll be happy to get that looked into. Yes, Parental Controls work on all BT Broadband services, as they work at network level and are not dependent on which home hub or other router you use, as long as you use BTs DNS servers. You can find the step you need to follow here - BT Parental Controls. . Check the instructions that came with your router for how to do. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Protect your BT Home Hub. Activation will take place automatically and households are automatically placed on the Light filter, although this can be changed. Some more links on the ISP’s blocking content (Virgin & BT Customers):Otherwise it’s a quick four-stage setup which you carry out in your browser which allows you to set up things like parental controls. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist. It's really easy to set up BT Web Protect. BT also offer the following functionality: with this Mini Hub. 1. You can change it at any time. It has two WAN ports – one is an RJ11 port for the built-in ADSL. You can change it to off (or medium or strict) It comes set to medium so some websites are not available. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of. 27. We’re busy sorting your broadband We’ll tell you when your broadband’s up and running so you can reconnect your devices to your Home Hub. If you need your Mini Hub in the future, contact us. . You have had too many unsuccessful attempts to login. Step by Step instructions. Annual price changes and terms apply. NeilCode it gives is UI-113. . Email; Billing. Come on BT this is hardly responsible family friendly behaviour in the mi. Then we’ll switch off the Mini Hub. Strong passwords. It works by looking at the main purpose of the site. 0 Ratings. Suddenly,BT has started blocking websites with a service called Parental Controls. 99. Hello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. " If your child has an email address, enter it. We regularly release software upgrades for our Hubs. You can keep tabs on your bills and usage, manage your parental controls, get great offers and much more. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. Yes it's expensive, but it means your internet actually works as it's supposed to. I spent a lot of money of a TP Link set up, seeing it was a reliable and good value package (3 x M5s). Just change the BTID password and that will stop access to BT WIFI. 11ac speeds reaching an impressive 50. However, he has discovered a hack, where he can create a duplicate of. Press then go to (Settings) (at the top right of your screen) and selectBT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. One of the easiest ways a child can bypass your parental controls, whether it be on Windows 11/10 or other platforms, is by taking full advantage of a free VPN. I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. . Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. This fault was really tough to figure out. 168. Access control has now bee removed in the latest firmware update for Home Hub 2 so now reliant on BT app access controls which are barely worth switching on for all the good they do. Setting up. . Once you save the change it can take up to half an hour for BT connect to your. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. Smart Hub 2 - switch on Wi- Fi Controls. Choose your child’s device below to find step-by-step instructions on setting up parental controls. BT Parental Controls are the company's way of complying with the UK government's wish that all sites featuring adult content, including pornography, be filtered. Thanks, Paddy. Another option would be to subscribe to a free, third-party service such as Open DNS which I've used successfully at home for this purpose for some years now. Follow these simple steps to permanently remove BT Parental Controls. . The GoHenry pocket money card is a smart solution for managing your child's money and. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. Controls & Settings guide. YouView from BT; BT Sport on. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Presumably this is BTs idea of a 'fix' to an underlying firmware bug which prevented access controls being saved. parental controls; 3 Log in to set up your extras; Get more from BT with our free apps. Sites are categorised according to the primary purpose of the site, not each of the individual pages. BT Virus Protect works on compatible PC/MACs. As long as you restarted the home hub 5 afterwards, you should get a clean IP address. BT Access Control will block all incoming and outgoing Internet traffic to specific devices at the times you choose. They are easily over come and are device specific. I have seen other posts with similar issues and have tried the solutions recommended. Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). 0 Ratings. 6. Whi. BT Home Hub Parental Controls causing Script Errors How to use Quick Support. If you haven't got one, sign up here >. If you want to make any changes to the hub settings, you'll need the admin password. . Sorry you can't get the Parental Controls to work. Check BT Broadband status. Try My BTWith an Android device running Family Link and signed into your kid's account, open the Family Link app on the phone. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Once BT Web Protect is turned on, all devices using your home BT Broadband connection will be protected when you're on the internet. 254 into a web browser, or simply click on our link. Go to solution. Check settings, and iPhone1 is now not shown as having any controls, and has been replaced by iPad1 or AmazonFireStick or TV etc. The Wi-Fi network name has been changed and the BT 4G Home Hub has been set up as a Wi-Fi hotspot, so you can access the internet wirelessly from your devices. Getting your T8/T8-S set up at first use. Includes a BT Home Hub (unless BT has already provided you with one). Manage your passwords with Norton Password Manager. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. A site is being blocked incorrectly by BT Parental Controls. There doesn't seem to be any way to set parental controls at all. At this stage, you’ll be asked to enter your admin password. Find the best signal location in your house - this is often near a window. 1. It works by looking at the main purpose of the site. Browse . We’ll be ready to activate it. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I have just returned from a weeks holiday where I was using BT internet in our holiday home. Thanks!Parental Controls not working. Sites are categorised according to the primary purpose of the site, not each of the individual pages. *Monthly price will increase. Page 5 On Demand and or Music Videos, press the green button choose Search from the main menu. Then click 'Setup BT Parental Controls' Cyaose your kids can online 4. You could disable Wi-Fi on the home hub, and use a wireless access point instead, which has. 30K views 8 years ago. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Use your parental control PIN to control access to programmes with an age rating. 99 connection charge may apply. com & Community; Broadband. My parental controls have not been working since we moved house 3 months ago. You would need to step up to more advanced routers. Select Switch on then click ChangeIncludes a BT Home Hub (unless BT has already provided you with one). 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. Broadband. $85. Plug the other end of the cable into the Openreach modem's Port 1/LAN1 port. Enjoy all the Sky channels included with a NOW Entertainment and NOW Cinema Membership and all eleven Sky Sports channels with a NOW Sports Membership, plus, all four TNT Sports channels featuring exclusive UEFA Champions League access as well as Netflix and discovery+. In the Echo's Wireless Network setup screen in the app, type in the name of your BT Home Hub network and the password you use to allow devices to connect to the network. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Parental Controls set-up tutorial for BT Internet Connections. 4. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Virgin pinned the blame on its engineers. 3. TV parental controls . . Go to the URL of a proxy site. Visitors to our holiday home (Infinity/HH4) have suddenly started reporting seeing a Pop-Up when connecting a new device to the Homehub4 asking whether they want Parental Controls. I'm sorry you're having problems blocking that service. Otherwise it’s a quick four-stage setup which you carry out in your browser which allows you to set up things like parental controls. Business hub - need to install parental controls as kids on internet for schoolwork. Switch BT Home Hub Quick Start Manual. You’ll be asked if you want to Activate Parental Controls, select OK. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Port forwarding: allowing external access to a device on your home network. Ensure that parental controls are managed. 02. Log in to My BT with your BT ID 2. If you haven’t got an account click the ‘Sign up’ button. BT Virus Protect works on compatible PC/MACs. Forgotten Username or Password? Register now! If you haven't already registered, now is a good time to do so. We’ll be ready to reactivate it. I think we'll need to get our parental controls team to check this over for you, I'll send a private message in a moment so you can get in touch with the moderation team. Some more links on the ISP's blocking content (Virgin & BT Customers):BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Simply follow the steps below. Values are below,. BT Home Hub Parental Controls causing Script Errors. I knew the BT Home Wi-Fi was better value, the Google Wifi easier to use and the Linksys Velop faster – but it was TP-Link that offered the most for families. Parental Controls - suggestions how to delete? I am temporarily using BT Mini Hub (after telegraph pole knocked down outside bringing all the lines down, and will not be normal broadband service for several more weeks at least). Do I need to g. Hi @johnsoka welcome to the forum and thanks for posting. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. If you need your Mini Hub in the future, contact us. Are you a business user?Parental Controls not working. com, reset hub, phoned bt customer services, but nothing works. Hi I have a problem, and it seems to be repeated, Our BT Parental Controls are showing as UNAVAILABLE and cannot be switched on or off as there is no tab or other means of accessing the Parental controls page ? We are also getting a message in MYBT that parental controls are being activated and to w. Keep your software up-to-date. For your child to connect to BT WIFI they need to use your BTID and password which they must have obtained from you or the home. Enter your admin password. 4GHz channel has a throughput of. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. Aura Parental Control — Unlimited Kids and Devices With 14-Day Free Trial. Norton 360 Deluxe — $29. 1. Presumably this is BTs idea of a 'fix' to an underlying firmware bug which prevented access controls being saved. Before running your T8 Mini for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network. The only solution I can find is to forget the wifi. How to turn off BT Home Hub Smart Setup. The parental controls offered by BT are inad. The Deco X60 roughly doubles the speed of the regular BT Whole Home Wi-Fi in medium-range tests but lags behind our current favourite 802. " Select "Add A Member. To charge your Mini Hub Use the Micro USB cable or other suitable charger. Go to the WiFi Controls dashboard. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. Setting up. After you have done that, then restart the home hub so you get a different public IP address. Parents can see their child’s search terms 20 and viewed videos 8, monitor for age-appropriate content, set screen limits, and more. Tried deleting cache and rebooting the router. 3. 168. If you haven't got one, sign up here >. Recently we realised that they weren't working on the home iMac. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. (Make sure you’re connected to your home network. Short of locking away the hub and socket. 2. Getting your T8/T8-S set up at first use. Before running your T8 Mini for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network. For new Fibre Essential customers that sign up for 24 months. For your child to connect to BT WIFI they need to use your BTID and password which they must have obtained from you or the home. Parental controls leave search sites such as Google and Bing accessible. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. Shame it can’t handle tagged Vlans so you could restrict the limit on one while the other Vlans use separate credentials. Broadband parental controls help you protect your children against inappropriate websites. 254 into the address bar. This seems same problem than many BT customers have posted here. Up close, we saw similar file-transfer speeds to the TalkTalk Super Router, with 802. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. Parental Controls on BT Home Hub. BT Home Hub 4 3732 Hub 4-B ADSL Guide BB 5 [2]. Works when using your BT ID on UK BT Wi-fi hotspots. Press to open the YouView main menu and choose On Demand From the On Demand menu, press to start browsing all the On Now & Next. 99 connection charge may apply. Then we’ll switch off the Mini Hub. For business and public sector; For global business; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. BT Parental Controls help keep your children safe online. Someone posted an answer to a similar question which was a link to information, but that link does not work. So, parental controls haven't worked since upgraded from copper to fibre and got a new Smart hub.